1. Summary
This Privacy Policy explains how PT Bali Eka Mediatama ("Balieka", "we") collects, uses, shares, and protects personal data through the website baliekamediatama.com, our chat assistant, the solar (PLTS) calculator, our applications, and our integrations with Meta platforms (Facebook, Instagram, Messenger, and WhatsApp). We process personal data in accordance with Indonesia's Personal Data Protection Law (Law No. 27 of 2022) and the Meta Platform Terms.
2. Data we collect
a. Data you give us
- Contact form: name, phone/WhatsApp number, email (optional), company (optional), the service you need, and your message.
- Solar (PLTS) calculator & survey request: name, phone, email, address or location, map coordinates you select, monthly electricity bill or usage, tariff group, connected power (VA), and the system design produced by the calculator.
- Chat assistant: the questions you type and the assistant's answers.
- Email and messages you send to us, and data you provide when you become a customer (for quotations, invoices, and contracts).
b. Data collected automatically
- Server logs kept by our hosting provider: IP address, browser type, pages visited, date and time. Used for security and troubleshooting.
- Abuse protection: to limit spam on forms and the chat, we store a hashed (one-way encrypted) form of your IP address with a counter for a short period.
- Browser storage on your device (localStorage): your theme (light/dark), language, dismissed announcements, and calculator inputs. This stays in your browser and is not sent to us. We do not use advertising or analytics cookies.
3. Data from Meta platforms (Facebook, Instagram, Messenger, WhatsApp)
When you interact with our Facebook Page, Instagram account, Messenger, or WhatsApp Business number, or use one of our applications connected to Meta APIs, we may receive the following data through Meta's platform, within the permissions you or we have granted:
- Your public profile name, profile picture, and the app- or page-scoped ID Meta assigns to you;
- Messages, comments, attachments, and reactions you send to our accounts, with their timestamps;
- Your WhatsApp phone number and display name when you message our WhatsApp Business number;
- Basic information about our own Pages, Instagram accounts, and WhatsApp Business accounts that we manage (for example posts, insights, and message templates).
We use this data only to reply to you, provide customer service, send updates you requested (for example booking, order, or survey confirmations), and manage our own business accounts. We do not sell Platform Data, do not use it to build profiles for advertising outside Meta's tools, do not share it with data brokers, and do not use it for any purpose that Meta's Platform Terms prohibit. You can disconnect our app at any time in Facebook Settings & privacy → Settings → Apps and websites, or Instagram Settings → Apps and websites.
4. How we use data
| Purpose | Data used | Legal basis (Law 27/2022) |
|---|---|---|
| Answering questions and contact requests | Contact, message, Meta messaging data | Your consent / steps before a contract |
| Solar survey, design, and quotation | Contact, location, electricity usage | Steps before a contract |
| Chat assistant answers | Chat text | Your consent (you choose to type) |
| Delivering services, invoices, and support | Customer and transaction data | Contract; legal obligation (tax/accounting) |
| Security, spam prevention, troubleshooting | Logs, hashed IP | Legitimate interest |
We do not make decisions with legal effects about you based solely on automated processing.
5. Service providers & sharing
We share personal data only with service providers that help us run our services, and only as needed:
- Hostinger: website and database hosting, and email delivery.
- Anthropic (Claude API): generates the chat assistant's answers. The text of your conversation is sent to Anthropic for processing under Anthropic's commercial terms. Please do not type sensitive data in the chat.
- Meta Platforms: Facebook, Instagram, Messenger, and WhatsApp messaging, when you contact us there.
- Google Maps: the embedded office map on our homepage.
- OpenStreetMap & Nominatim: the map and address search in the solar calculator. Your search text and map position are sent to these services.
- NASA POWER: solar irradiance data. Only rounded coordinates are sent, through our server, with no name or contact details.
We may also disclose data when required by law, a court order, or a competent authority, or to protect our rights and the safety of users. We never sell personal data.
6. International transfers
Some providers (such as Anthropic, Meta, and Google) process data outside Indonesia. When this happens, we rely on providers that apply adequate protection standards, as required by Law No. 27 of 2022.
7. Retention
- Contact and survey requests: up to 2 years after our last communication, unless you become a customer.
- Chat logs (if logging is enabled): up to 12 months.
- Meta messaging data: as long as needed to handle your conversation, at most 2 years.
- Customer, invoice, and accounting records: as long as tax and accounting laws require (generally 10 years).
- Server logs and abuse-protection counters: short periods only, usually days to weeks.
8. Security
We use HTTPS encryption, access controls with role-based permissions, password hashing, server-side storage of API keys (never exposed to browsers), and regular backups. No method is 100% secure. If a data breach affects you, we will notify you and the authorities as required by law.
9. Your rights
Under Law No. 27 of 2022 you have the right to: get information about how we process your data; access and obtain a copy of your data; correct inaccurate data; request deletion; withdraw consent; object to processing; restrict processing; and file a complaint. To use these rights, email info@baliekamediatama.com. We respond within 3 x 24 hours to acknowledge your request and complete it as soon as possible, at most within the period set by law.
10. Data deletion instructions
You can ask us to delete all personal data we hold about you, including data received through Facebook, Instagram, Messenger, or WhatsApp:
- Send an email to info@baliekamediatama.com with the subject "Data Deletion Request".
- Include your name and the identifier we can use to find your data: the email or phone number you used, your Facebook/Instagram name or profile link, or your WhatsApp number.
- We may ask a simple question to confirm you own the account, to protect your data from fraudulent requests.
- We delete the data within 30 days and email you a confirmation. Data we must keep by law (for example tax invoices) is kept only for that purpose and then deleted.
You can also remove our app's access to your Facebook account at any time: Facebook → Settings & privacy → Settings → Apps and websites → select our app → Remove. Removing the app stops new data from being shared with us; send the email above if you also want existing data deleted.
11. Children
Our services are intended for businesses and adults. We do not knowingly collect personal data from children under 18 without the consent of a parent or guardian. If you believe a child has given us data, contact us and we will delete it.
12. Changes to this policy
We may update this policy when our services or the law change. The date at the top of this page shows the latest version. Significant changes will be announced on this website.
13. Contact
PT Bali Eka Mediatama
Istana Kuta Galleria, Jl. Patih Jelantik No.3A BW 2, Kuta, Badung, Bali 80361, Indonesia
Email: info@baliekamediatama.com
Website: baliekamediatama.com
